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How you benefit |
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Become proficient in geography |
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Help airline customers make informed travel decisions |
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Know about airline sales & customer service concepts |
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Gain knowledge on the various reservations systems used by airlines |
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Learn how to issue tickets to customers |
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| Designed for |
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Entry-level airline call center agents |
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This course is a must for any individuals joining or wanting to join an airline as a call center agent. |
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| Course Contents |
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Introduction to the Airline Industry |
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Geography, Hubs, Spokes, Routes, Gateways and Time Zones |
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Airline Call Center Sales and Services |
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Customer Service |
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Ticketing |
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Schedule and Availability |
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Price, Quote Fares and Rules |
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Passenger Name Record (PNR) |
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General Inquiries |
