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How you benefit |
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Increasingly, attention to the customer is becoming the criterion by which a company is judged. This course aims to give you the knowledge, skills and customer service attitude to anticipate and respond to the problems, which customers inevitably face. |
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| Designed for |
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Entry-level airline call center agents |
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This course is a must for any individuals joining or wanting to join an airline as a call center agent. |
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| Course Contents |
| All customer contact staff including: |
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Ticket office, reservations, check-in, traffic, operations, baggage service and information desks |
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Cargo reservations and receiving |
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Public relations and sales support personnel |
