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How you benefit |
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Apply IATA passenger and baggage handling standards |
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Gain a practical working knowledge of all airport passenger service functions |
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Better assist passengers in a professional and customer-focused manner |
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| Designed for |
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Passenger service managers |
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Customer service managers |
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Handling staff/agents |
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Instructors |
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| Course Contents |
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First impressions |
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OAG Airline Guide and IATA manuals |
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Tickets and ticket acceptance |
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Miscellaneous charges orders |
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Credit cards |
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Endorsements |
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Fraud |
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Skills for giving passenger service |
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Baggage |
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Dangerous goods for passenger handling staff |
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Boarding and arrival : Gate procedures and problems |
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Special passenger handling procedures |
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Worldtracer |
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Delay handling |
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Handling difficult situations target market segment |
