 |
 |
How you benefit |
|
Describe the airport commercial environment |
|
Understand the various types, needs and behaviours of airport customers |
|
Know how professional salesmanship affects airport customer service |
|
Gain knowledge about customer service measurements |
|
|
| Designed for |
|
Entry-level airport employees |
|
This course is a must for anybody wanting or starting to work in a commercial function within an airport environment |
| |
|
| Course Contents |
|
The Airport Environment |
|
Airport Customer Types, Needs and Behaviours |
|
Cross-cultural Awareness |
|
Airport Customer Service Features |
|
Characteristics of Airport Shops |
|
Professional Salesmanship |
|
Handling Complaints and Returns |
|
Customer Service Measurements |
|
Loss Prevention |
|
Trends in Customer Service |
